Skip to content
American ExpressAmerican ExpressAmerican ExpressAmerican ExpressAmerican Express
United StatesChange Country
INFORMATION2
PRODUCTS
NEED BASED CONTENT
Merchant Home
Accept the Card
Get Started
Contact us
Manage Your Business
Attract cardmembers
Find Payment Solutions
Learn About Fraud Prevention
View Merchant Policy
See Data Security Best Practices
Expand Your Reach
Order Logos, Supplies & Decals
View Payments & Disputes
Merchant Menu
Welcome to American Express®. Let's get started.

Take advantage of everything we have to offer.

Make sure you have everything you need to get started
Check Your
terminal
Make sure your terminal is up to date and working properly so you can accept all types of payments.
Learn more
Attract
Card Members
Get complimentary signage to let customers know you accept American Express Cards.
Order now
Register online
Manage your account by viewing your payments, disputes and more.
Register now
Work with a business designed to help you do more
More Customers
We have cards for individuals and businesses. Connect with new customers around the corner or across the country.
Better Data
Our unique data can help inform and develop targeted marketing campaigns to help grow your business.
Better Customers
Welcome higher spending customers. In 2015, the average American Express Transaction was $142 CAD versus the average Non-American Express credit or charge card transaction of $95 CAD12
Customized Support
Access tools that provide you with the information you need so you can get back to what's important - your customers.
Learn more about your merchant account
How we pay you
We offer two payment plans: net pay and gross pay. If you didn't select a payment option when you opened your account, you were automatically enrolled in net pay.
Net Pay:  The discount rate is deducted up front per transaction.
Gross Pay:  You'll be paid the full transaction amount up front, and the discount rate will be deducted at the end of your monthly billing cycle.
When we pay you
Check your Card Acceptance Agreement and review the payment plan selected. If you're unable to find your payment plan information, please call us at 1-800-268-9877 Monday through Friday, 8am-8pm EST.
Understand account adjustments
There may be times when money is taken back from your merchant account automatically, such as when you make a refund to a Cardmember, have an outstanding fee, or when a chargeback is issued to your account following a Cardmember dispute.
Tips to reduce fraud
Find out how you can reduce fraud and protect your business.
 Watch our data security video
 Download the transcript
1Source: The Nilson Report # 1,083 (March 2016). Transaction size derived as Canada year-end purchase volume divided by year-end purchase transactions. Average Non-American Express transaction equals $74 US (95 CAD), includes Visa and MasterCard credit and charge cards, and excludes Interac and debit volume and transactions.
Make sure your terminal works as hard as you do.
Whether a Cardmember uses a swipe, chip or 'tap and go' Card to make their payment, you can make the process as simple and secure as possible by keeping your terminal up to date.
If your terminal is ready to go but is not set up to accept American Express, you'll need to get in touch with your terminal provider. You can usually find your terminal provider name and phone number on the underside of your terminal. When you call, be sure to have your American Express merchant account number ready.