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Welcome to the
American Express® Network

Important information about how to get started as a new Merchant

Get started with your Merchant account
Check your
Terminal
It has been installed and should be working.If you need extra assistance please call our Customer Services Team on 1300 363 614
Attract
Card Members
Let your customers know you welcome American Express® Cards by displaying our complimentary signage.
Order now
Register for your online
Merchant Account
Manage your Merchant account online to see your daily takings, when you will be paid for Card transactions and more 24/7.
Register Now
What are the next steps?
We want to ensure you are all prepared to start accepting American Express Cards.
1
Accept your first payment by American Express Card.
2
You will then receive details of your payments made by American Express Cards in your statement.
Other important information for you
Update your profile and Go paperless:
Click here to update your business address, contact details or email whenever it is convenient for you and choose to sign up for e-statements.
Preventing Fraud and Disputes:
Incidences of fraud are rare but can happen. Click here to get all you need on dealing with these situations and to avoid fraudulent transactions, disputes and charge backs as much as possible.
Our service:
Please ensure you have given us your email and agreement to receive marketing communications to leverage on opportunities that we can offer you to help you connect with our Card Members. Click here to update your details.
Please feel free to contact us for any questions on 1300 363 614.
a) Your discount rate: This is the amount we charge for accepting the Card which is a percentage of the face amount of the transaction on the Card. This is applied to all payments or purchases made using an American Express Card. It can be found in the application form accompanying your Terms and Conditions for Card Acceptance, or alternatively in your agreement confirmation letter where applicable. If you’ve registered your Merchant account online, you’ll find your Discount Rate detailed in your online e-statements, and also on paper statements too.
b) Payment process:
Gross Pay: we will pay you upfront and in full for any American Express transactions. Your fees will then be deducted on a monthly basis.

Net Pay: We pay the net amount we owe which means we deduct the Discount rate on each transaction rather than asking for payment at the end of the month. We will also offset any adjustments to the account, for example credits, refunds or chargebacks, before settlement.
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a) Your discount rate: This is the amount we charge for accepting the Card which is a percentage of the face amount of the transaction on the Card. This is applied to all payments or purchases made using an American Express Card. It can be found in the application form accompanying your Terms and Conditions for Card Acceptance, or alternatively in your agreement confirmation letter where applicable. If you’ve registered your Merchant account online, you’ll find your Discount Rate detailed in your online e-statements, and also on paper statements too.
b) Payment process:
Gross Pay: we will pay you upfront and in full for any American Express transactions. Your fees will then be deducted on a monthly basis.

Net Pay: We pay the net amount we owe which means we deduct the Discount rate on each transaction rather than asking for payment at the end of the month. We will also offset any adjustments to the account, for example credits, refunds or chargebacks, before settlement.
BACK
BACK